COVID-19 has presented historical challenges and stresses on our health care system. In this period of disruption, the time is ripe to reimagine how we provide more streamlined access to care and engage health plan members differently.
In Utah Business, Jim Swayze, President of Regence BlueCross BlueShield of Utah, shares insights from his conversations with employers about these very issues. Two clear actions stand out: We must rethink our approach to guiding employees through the healthcare system, and we need to develop new tools and methods to help them make the most of these offerings.
Jim believes an integrated, mobile-first solution will get us there. Read about his experience with the Journi app and how it recently helped his family get more value from their benefits.