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Support that makes sense
We've made it easier to manage your health and health care
Learn more

See how Journi can help you

Your place for help with all things health, 24/7

Here's how it works

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Download the app

Head to the Apple App Store or Google Play to download the Journi app. Register and enter your employer invite code.

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Connect to your health plan

Once you log in, connect to your health plan using your health plan member ID, then create your user profile.

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The rest is on us

Journi pulls in health care information for you and your family. This includes claims, prescriptions, doctors, immunizations and more. Now, your health is easier to manage and all in one place. 

Here's how Journi will give you the help you need

  • Connect with a Care Guide
  • Quick access to care
  • Feel informed
  • Monitor your costs
  • Support for health & well-being

Chat with a real expert, in real-time 24/7

On your side, ready to help with your most daunting tasks.

  • Chat with the first available, or request a Care Guide from the past—both have access to previous conversations
  • Get a rundown of what to expect before procedures or if diagnosed with a new condition
  • Our team is there for you and on your side, no matter how long it takes 
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Care you need, when you need it

Search care options that fit your life and budget or have a Care Guide do it for you. It's that simple.

  • Chat with a nurse to get the guidance you need
  • Search for in-network care options or allow Care Guides to navigate and schedule for you
  • Get direction on next steps in care with our symptom checker
Your browser does not support the video tag.

Understand your health and benefits, inside and out

Keep tabs on what matters so you can take charge of your health.

  • Understand your and your family's care costs ahead of time
  • View your Health Savings Account and deductible balance to make decisions within your budget
  • See visit, medication, doctor and specialist history of your whole family in one place
Your browser does not support the video tag.

Keep your costs in check

Care Guides can inspect your bills for accuracy, so you can rest easy.

  • Get help with confusing bills and paperwork from your insurance and doctors 
  • Learn about your medication options to make confident decisions 
  • See health expenses and pay, all in one place
Your browser does not support the video tag.

Healthier and happier together

Get support in taking care of yourself and those you love.

  • Create a plan with our health coaches for your goals in weight, stress and sleep 
  • Share health information with the caregiver in your family
  • Learn more and access resources for behavioral health and emotional support 
Your browser does not support the video tag.

Here's how Journi will give you the help you need

Connect with a Care Guide

Chat with a real expert, in real-time 24/7

On your side, ready to help with your most daunting tasks.

  • Chat with the first available, or request a Care Guide from the past—both have access to previous conversations
  • Get a rundown of what to expect before procedures or if diagnosed with a new condition
  • Our team is there for you and on your side, no matter how long it takes 
Your browser does not support the video tag.

Quick access to care

Care you need, when you need it

Search care options that fit your life and budget or have a Care Guide do it for you. It's that simple.

  • Chat with a nurse to get the guidance you need
  • Search for in-network care options or allow Care Guides to navigate and schedule for you
  • Get direction on next steps in care with our symptom checker
Your browser does not support the video tag.

Feel informed

Understand your health and benefits, inside and out

Keep tabs on what matters so you can take charge of your health.

  • Understand your and your family's care costs ahead of time
  • View your Health Savings Account and deductible balance to make decisions within your budget
  • See visit, medication, doctor and specialist history of your whole family in one place
Your browser does not support the video tag.

Monitor your costs

Keep your costs in check

Care Guides can inspect your bills for accuracy, so you can rest easy.

  • Get help with confusing bills and paperwork from your insurance and doctors 
  • Learn about your medication options to make confident decisions 
  • See health expenses and pay, all in one place
Your browser does not support the video tag.

Support for health & well-being

Healthier and happier together

Get support in taking care of yourself and those you love.

  • Create a plan with our health coaches for your goals in weight, stress and sleep 
  • Share health information with the caregiver in your family
  • Learn more and access resources for behavioral health and emotional support 
Your browser does not support the video tag.

Meet our Care Guides

Care Guides are trained in service, emotional support, billing and directing people to the proper care. Here's what they are saying about Journi.

  • Pharmacy liaison

    Pharmacy communication

    At 2 a.m. I had a woman feeling side effects from her prescription. Her pill had always been white, but her latest refill was blue. She sent me a picture. It was from a different manufacturer. I found a pharmacy that carried the original and had them send it to her directly.

  • Customer guidance associate

    Finding the right fit

    A user asked me to help evaluate physical therapy options in her area following a painful diagnosis. Finding relief in cases like this gives me pride. I spoke to her health plan and some nearby clinics, finding one that could save her money and maximize her PT benefits.

  • Care coordinator

    Providing a helping hand

    I LOVE helping people. I spoke to a mom last week who needed four appointments for herself and kids. I knew that her hands were full. I quickly booked dentist, gynecologist and two well-child exams for her family. I sent her pre-visit questionnaires, too. Hours, saved!

  • Billing specialist

    From scared to saving

    I helped a new father recently. His infant was in the NICU for several months. Can you imagine the stress? I helped him resolve 37 pages of medical bills and even saved him $3,000. It felt great to remove this from his plate so he could focus on his new family.

FAQ
Is Journi part of my health insurance or does it replace it?

Journi works in tandem with your health insurance to help you maximize and navigate your benefits. It is the first place you can go when you need help or have questions about your health care.

Can my family members use Journi?

Yes. Any spouse, domestic partner, or child over the age of 18 as a member on your employer’s sponsored health plan can create their own Journi account. Dependents under the age of 18 are only able to view their information through a qualified adult.

Do I need to have a specific health plan to use Journi?

You do not need a specific health plan to use Journi. However, the best Journi experience is with an employer sponsored participating health plan. If you are unsure if you are currently on a participating health plan, please reach out to your HR Benefits Team or contact us at help@journi.com.

More FAQ

Get in touch with Journi

Need your employer invitation code? 
Want your company to use Journi?
Specific questions or general, we have answers.

 
 
 


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Phone: 1-855-895-1158

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Phone: 1-855-895-1158